Medfast specializes in life-saving and super specialty medicines, including those for cancer, nephro, gynae, ivf, derma and many more

Cold chain products are packed in air tight zip lock bag and then sealed in ice box with ice gel packs and shipped via priority mail to maintain temperature.

please call us at +91 9211503100 , +91 9211503200 and our team will assist you.

After your order gets confirmed our pharmacists will verify your prescription and then seal your order in desired boxes. And cold chain products are sealed packed in zip lock bags and then sealed in ice box with ice gel packs, and dispatch it accordingly.

Yes, we offer pan-India delivery, including remote and underserved areas, with proper handling and care.

Medfast.net procures medications directly from pharmaceutical companies or authorized distributors, ensuring authenticity.

Orders can be modified or cancelled prior to shipping by selecting ‘CANCEL ORDER’ on the ‘Track My Orders’ page. Once a order is shipped you cannot modify or cancel it.

A Patient Assistance Program (PAP) is a program, usually sponsored by pharmaceutical companies, designed to help patients afford medications, particularly those with high costs. These programs offer financial assistance, such as discounts or free medications.

Delivery fees might be applicable depending on the value of your order. Add items in your cart and choose your location to see the relevant charges. Additionally, we provide free shipping for orders above Rs 3000.

You can apply for PAP registration for eligible products on our website; fill out the form available on PAP page and our team will follow up for further assistance.

Deliveries usually take place within 1 to 3 business days, subject to your location. In Delhi NCR region, we offer same-day delivery or delivery within 1 day, depending on product availability.

We support multiple payment options including credit/debit cards, UPI, net banking, pay-later services and COD (cash on delivery).

Indeed, if your prescription includes the names of the salts, you can buy a substitute medication that has same composition and strength.

A_Valid prescription must contain: prescriber’s information,Patient’s information Medication information Dosage guidance and Date of prescription

We are sorry for any inconvenience this may have caused. Please reach out to us at +91 9211503100 or +91 9211503200, and our team will assist you.

Absolutely, Medfast follows strict data privacy policies to keep your medical and personal information secure.

Yes, it is mandatory for everyone to provide a valid prescription on the medfast.net website.

Returns are accepted in cases where the product received does not align with your order, is past its expiration date, or is damaged during shipping. Refunds or replacements will be contingent upon the availability of the product. Please refer to refund policy page for more information.

If a product/medication isn’t listed, please go to request medicine option and enter your details and medication required, then our team will assist you shortly or call at
+91 9211503100.

Don’t worry, if you receive a wrong, expired or damaged product then don’t consume or use that product and immediately contact our support team support@medfast.net or call at +91 9211503500

We support multiple payment options including credit/debit cards, UPI, net banking, and select EMI/pay-later services.

Yes, we actively collaborate with healthcare providers to streamline access to specialty medicines and improve patient care.

Absolutely. Medfast follows strict data privacy policies to keep your medical and personal information secure.

Once your order is confirmed, you’ll receive a tracking link via SMS or email to monitor your delivery status.

Yes, we offer pan-India delivery, including remote and underserved areas, with proper handling and care.

Medfast offers support programs that help with affordability, documentation, and guidance. Eligibility depends on treatment and financial criteria.

Delivery timelines vary by location and medicine type, but we prioritize fast, secure delivery — especially for critical therapies.

Yes, a valid prescription from a registered medical practitioner is mandatory to process your order.

Yes, Medfast has a robust cold-chain logistics system that ensures proper storage and delivery of temperature-sensitive drugs.

Medfast specializes in life-saving and super specialty medicines, including those for cancer, autoimmune disorders, and rare diseases.